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Returns Policy

At Healthy-You UK, your satisfaction is incredibly important to us. We aim to provide a smooth, transparent experience and comply fully with the Consumer Rights Act 2015.

SECTION 1 – Returns & Refunds

We offer a 14-Day Risk-Free Money-Back Guarantee for all eligible orders. If you’re not completely satisfied with your purchase, you may request a full refund within 14 calendar days of receiving your item — no questions asked.

✅ You’re entitled to a refund if:

  • You notify us within 14 days of delivery that you’d like to cancel your order.

  • The item is returned in unused and resaleable condition (unless it is faulty).

  • The item arrives faulty, damaged, or not as described — in this case, you're entitled to a refund or replacement, even beyond 14 days.

❌ Refunds may not be granted if:

  • You contact us after the 14-day window and the item is not faulty.

  • You changed your mind but didn’t notify us within the 14-day timeframe.

  • The item has been used, tampered with, or damaged due to misuse.

  • You were made aware of a fault before purchase.

How to Request a Refund or Return

Please use our Contact Us form to get in touch. Be sure to include your order number so we can assist you quickly. Social media is not monitored for returns or refunds.

In some cases, you may not need to return the item to receive a refund. However, if we request a return, we will provide the return address.

SECTION 2 – Refund Process & Timelines

Once your refund has been approved and processed:

  • Funds will be returned to your original method of payment (credit/debit card, PayPal, etc.).

  • Refunds are typically completed within 5–10 business days, depending on your bank.

If your refund is delayed:

  1. Check your bank account again.

  2. Contact your bank or payment provider.

  3. If the issue remains unresolved, please reach out to us via our contact form.

SECTION 3 – Shipping & Return Costs

  • If the item is faulty or incorrect, we will cover your return shipping costs.

  • If you are returning due to a change of mind within 14 days, and we request the item back, we may also cover return shipping. In this case, you'll need to pay first and provide a valid receipt — we’ll reimburse you via PayPal or bank transfer.

Ending Notes

If you are genuinely unhappy with your order or experience, please don’t hesitate to contact us. We’re here to help and committed to resolving every concern respectfully and fairly.

For more information about how we deliver to the UK, please visit our Shipping Information page.

Thank you for shopping with Healthy-You — your partner in natural, effective wellness solutions.